Cancellation & refunds

Full cancellation and refund policy.

This English text is a translation provided for convenience. In the event of any discrepancy between this version and the French version, the French version prevails. We understand that unforeseen circumstances can arise. This policy sets out the conditions under which you may cancel your registration for SLSC 2026 and obtain a refund. It applies to all paid professional registrations.

1. Refund schedule

Notice before the event

Refund

Deductible fees

More than 30 days

100%

Mobile Money or bank transaction fees

15 to 30 days

50%

Transaction fees + 50% of the amount

Less than 15 days

The full amount

The notice period runs from the date the cancellation request is received by email, relative to the first day of the event.

2. How to request a cancellation

To request the cancellation of your registration, please follow these steps:

Send an email to contact@atlog-slsc.com with the subject line: "Cancellation of SLSC 2026 registration, [Your Name]"
State your full name and the email address used when registering
Specify the type of pass purchased and the date of your registration
State the reason for the cancellation (optional but recommended)

An acknowledgement of your request will be sent to you within 48 working hours.

3. Processing times

Your refund request is processed according to the following timetable:

Acknowledgement of receipt: within 48 working hours

Approval of the request: within 5 working days

Mobile Money refund: within 7 working days of approval

Bank transfer refund: within 15 working days of approval (banking processing time included)

4. Special cases

No-show: If you do not attend on the day of the event without having cancelled beforehand, no refund will be made.

Ticket transfer: Your registration may be transferred to another person on written request sent to contact@atlog-slsc.com at least 7 days before the event. The name of the pass holder will then be changed.

Cancellation by the organiser: If ATLOG cancels the event, a full refund will be made to all registrants. Ancillary costs (travel, accommodation) remain the participant’s responsibility.

Postponement of the event: If the event is postponed, your registration remains valid for the new date. If you cannot attend on the new date, you may request a full refund within 15 days of the announcement of the postponement.

5. Need help?

For any question relating to your cancellation or refund, contact us:

contact@atlog-slsc.com

Last updated: January 2026